HDA is a full-service communications firm, specializing in issues management. Following is a list and description of the services we provide.

	Crisis and Media Training
	An HDA media-training workshop features a non-confrontational approach — one that is designed to teach participants that media should not be feared. Our workshop stresses that crisis communications is a multi-dimensional process with many keys to success. We teach that successful crisis communications involves much more than doing a perfect television interview. Raising communications awareness across a broad spectrum of stakeholders and exploring effective techniques for developing and using key messages in a crisis setting are hallmarks of an HDA crisis communications workshop. Finally, we bring to our workshops a vast knowledge of the petrochemical industry and realistic scenarios for discussion and role-playing.
	Crisis Management and Crisis Communication
	HDA has maintained a reputation for a cutting-edge, task-based approach to crisis communications and has developed dozens of site-based crisis communications plans for companies across the country. HDA's broad interpretation of a crisis allows for the flexibility to manage multiple scenarios and effectively pre-position and communicate with multiple audiences. Moreover, HDA offers its clients a multitude of experience in building coalitions with community, business and governmental representatives of emergency management agencies. HDA's crisis communication strategies are aligned with the Incident Command Structure required by federal agencies in responding to incidents, including oil spills and hazardous chemicals.
	Employee and Community Relations
	Good employee communications is not only good policy, its good business, and HDA’s experience with developing company-wide and site-based strategic employee communications plans has been proven effective through several business performance indicators. HDA has vast experience in developing and executing comprehensive community relations programs for numerous clients throughout the U.S. and internationally. From your near neighbors to the community at large, HDA can assist in helping you devise a successful community relations approach to successfully handle an issue enhance your brand. HDA offers expertise in the planning and execution of public meetings and hearings, open houses and other community involvement programs.
	Issues Management and Strategic Communication
	HDA specializes in the development of comprehensive communications strategies that provide a practical approach to managing issues and communicating effectively. We pride ourselves on cost-effective, well-researched strategies that meet objectives and produce results.
	Litigation Communication
	HDA has provided litigation support services to clients in several civil, administrative and even some criminal cases in state and federal court, primarily in Louisiana and Texas, but also in other venues across the country. Our chief role has been to protect the reputation of our clients in the court of public opinion. We are able to achieve positive outcomes by first understanding the litigation drivers and then aligning an outreach strategy with those overriding litigation goals. We typically assist with stakeholder identification, message development, media monitoring, communications training and opinion research, if needed.
	Lobbying and Governmental Relations
	A large part of any company's operations and communications requirements are the result of laws, rules and regulations enacted by government. HDA has extensive experience in governmental affairs and a successful track record representing and promoting a client's interests before governmental bodies and regulatory agencies. Through the years, we have developed multi-dimensional lobbying campaigns, assembled coalitions to promote specific issues and assisted various lobbying teams in the governmental arena. With several decades of experience working with the state legislatures and governmental agencies, HDA associates have the expertise to anticipate trends and developments in state government legislation regulation. While HDA has assisted in governmental relations activities in multiple states, HDA registered lobbyists represent a number of prominent associations and businesses in directly lobbying the Louisiana Legislature and regulatory agencies.
	Media Relations
	Most communications programs involve delivering messages to your employees, community stakeholders and the media. HDA can provide you with strategies for communicating effectively with all audiences in order to achieve your communication goals. HDA has decades of experience and strong relationships with reporters, editors and freelance writers across Louisiana and the Gulf Coast — a universe that provides significant benefits for clients. Our associates serve as a conduit between our clients and the media, connecting messages with the right media at the right time. HDA’s media expertise ranges from garnering targeted media coverage in print, online and broadcast media outlets, press kit development, organized press trips or organization and oversight of press conferences and face-to-face interviews.
	Multi-Media Production
	The HDA staff can turn-key all communications support materials and meet all your multi-media production needs. From creative concept development and script writing to layout and design, HDA has a wide array of experience producing materials, such as brochures, newsletters, tabletop displays, promotional items, videos, television commercials, print advertisements and Internet web sites. In addition, HDA can help plan and coordinate special events that require these communications components.
	Opinion Research
	HDA believes research — both formal and informal — is the key to an effective communications program. Identifying key issues and understanding public perception is a key step in communicating effectively. HDA has developed, conducted and interpreted hundreds of statistically valid telephone polls and conducted numerous focus groups on a variety of issues across the country. Through the years we have tracked trends and attitudes as well as identified emerging issues across the U.S. Gulf Coast to help our clients stay ahead of the curve. In addition, the HDA office offers a convenient on-site focus group facility that can seat up to 12 participants.
	Social Media
	In today’s society, attitudes and public perceptions are shaped through multiple influences, and reaching your target audience through various mediums is essential to achieving your communication objectives. From the creation and management of Facebook fan pages to the expansion of one’s Twitter following, HDA offers assistance in the development and/or management of social media elements to supplement your overall communications strategy.
© 2012 Harris, DeVille & Associates, Inc.